Privacy Policy

1. What we collect

We collect the information needed to run the app for you.

• Account information: your name, email address and password (stored hashed). If you sign in with Google or Apple, we receive the name and email that provider shares with us.
• Business profile: business name, license number, phone, address, service area, logo, markup and pricing settings, and your email sender settings.
• Customer data you enter: your customers' names, addresses, phone numbers, emails, job notes, measurements, photos, estimates, proposals, invoices, payment instructions and electronic signatures.
• Billing: your plan, trial and subscription status, and the last four digits of your card. Full card numbers go directly to Stripe. We never see or store them.
• Usage and device information: pages used, actions taken, error and crash reports, support chat transcripts, browser or app version, and the approximate location of your IP address.
• Offline cache: a copy of your jobs, customers and pricing data stored on your device so the app keeps working without signal.

2. How we use it

We use your information to:

• Run the app: build estimates, generate proposals and invoices, send them to your customers, collect signatures, and keep your job history.
• Bill you through Stripe and manage your trial and subscription.
• Send transactional email such as proposals, invoices, signature links, receipts and account notices. We do not send marketing email unless you opt in.
• Support you: answer questions, fix problems and investigate crashes.
• Improve the app, using aggregated usage data.
• Keep the service secure and meet our legal obligations.

Pricing you enter may be anonymized and combined with other users' pricing to improve the reference prices shown in the app. No individual user's pricing is ever shown to anyone else.

3. AI processing

VoltBid uses Anthropic's Claude models to generate estimates, materials lists, proposal text and the answers in the Volt AI chat. To do that, the job details you enter, including notes, measurements, the customer's address and any photos you attach, are sent to Anthropic for processing.

If Anthropic is unavailable, the same request goes to Google's Gemini models instead.

Under our agreements with Anthropic and Google, this data is not used to train their models.

AI output is a starting point. You are responsible for reviewing it before you send anything to a customer.

You decide what you enter about your customers. Enter only what you need to do the job.

4. Who we share it with

We do not sell your data. We share it only with the service providers below, who process it on our behalf under contract, and when the law requires it.

• Supabase: database, authentication and file storage, hosted in the United States.
• Stripe: subscription billing and payment processing.
• Resend: delivery of transactional email.
• Anthropic: AI estimate generation and the Volt AI chat.
• Google: backup AI processing (Gemini) when Anthropic is unavailable.
• Geoapify: address autocomplete when you type an address.
• Cloudflare: hosting and delivery of the web app.

Your customers receive the proposals, invoices and signature requests you choose to send them.

We may disclose information if required by law or legal process, or to protect the rights and safety of VoltBid, our users or others. If VoltBid LLC is ever part of a merger or sale, your data would move with the business and this policy would still apply to it.

5. How long we keep it

We keep your data for as long as your account is active. If you downgrade or your subscription lapses, your data stays in your account so you can come back to it.

When you delete your account, it is scheduled for deletion and you can restore it within 60 days. After 60 days the account and its data, including the photos, logos and PDFs you uploaded, are permanently deleted from our systems. Copies in encrypted backups age out on the backup schedule. Emails already delivered to your customers are not recalled.

Billing records are kept for as long as tax and accounting law requires.

You can export a copy of your data and delete your account from Account settings in the app. If you cannot sign in, email support@voltbid.app and we will do it for you.

6. Security

Data is encrypted in transit and at rest. Access to production data is limited to the people who need it to run the service. Each account's data is separated by row-level security, so one electrician cannot see another's customers.

No system is perfectly secure. If we learn of a breach that affects your data, we will notify you as the law requires.

You are responsible for keeping your password private and for the devices you sign in on. The offline cache lives on your device, so protect the device with a passcode.

7. Children

VoltBid is for working trade professionals. It is not for anyone under 18, and we do not knowingly collect information from children. If you believe a minor has given us information, email support@voltbid.app and we will delete it.

8. Your customers' information

You enter your customers' information to do your job. For that data, you are the business responsible for it and VoltBid processes it on your instructions. It is your job to collect it lawfully, to tell your customers how you use it, and to honor their requests to see or delete it. If a customer contacts us directly, we will refer them to you and help you respond.

9. Your rights

Depending on where you live, including California, Colorado and other states with privacy laws, you may have the right to see the personal information we hold about you, correct it, delete it, receive a copy of it, and opt out of its sale or sharing. We do not sell personal information or share it for targeted advertising, and we will not treat you differently for exercising these rights.

To use any of these rights, email support@voltbid.app. We will verify that the request came from the account holder and respond within the time the law allows. An authorized agent may make the request for you.

10. Cookies and local storage

We use local storage and cookies only to keep you signed in, remember settings such as your theme, and run the offline cache (IndexedDB and a service worker). We do not use advertising cookies or third-party trackers.

11. Changes to this policy

We will update this policy when our practices change. The effective date at the top tells you when it last changed. For material changes we will notify you in the app or by email before they take effect.

12. Contact

Questions or requests about privacy: support@voltbid.app. Or write to VoltBid LLC, Colorado Springs, Colorado.