Support

Get help in the app

• Tap Help in the bar at the bottom of the screen. You can also open the menu (the button at the top right) and tap Help under About.
• Help answers most questions right away. If it can't solve your problem, it flags it for our team, and our reply shows up in Help.
• For electrical code questions, use Volt AI.

Can't sign in?

• On the Log in screen, tap Forgot password?, enter your email, and tap Email me a reset link. Check your spam folder if it doesn't arrive.
• If you signed up with Google or Apple, sign in with that same button again.
• Still stuck? Email support@voltbid.app.

Manage or cancel your subscription

Subscriptions are bought and managed through Stripe, our payment processor.

1. Sign in to VoltBid.
2. Open the menu (the button at the top right) and tap Subscription & Billing.
3. Tap Manage subscription. This opens Stripe's secure billing page, where you can update your card, see past invoices, or cancel your plan.

You can also find Manage subscription in Account Settings, under Subscription.

In the Android app, Manage subscription opens the same Stripe page in a browser window. If you don't have a plan yet, the app sends you to voltbid.app to start one.

In the iPhone app, your plan is managed on the web at voltbid.app.

When you cancel, you keep access until the end of the period you paid for. Your data stays in your account, so it is there if you choose a plan again.

Questions about a charge? Email support@voltbid.app.

Export your data

1. Open the menu (the button at the top right) and tap Account Settings.
2. Under Your Data, tap Export my data (JSON).

You get one file with your profile, jobs, customers, bids, calculations and pricing.

Delete your account

1. Open the menu (the button at the top right) and tap Account Settings.
2. Optional: to keep a copy of your records, tap Export my data (JSON) first.
3. In the Danger Zone section, tap Delete account.
4. Type your account email to confirm, then tap Schedule deletion.

What happens next

• You are signed out, and your account is scheduled for deletion.
• Any active subscription is set to cancel at the end of the current billing period.
• After 60 days, your account, its jobs, customers, bids and other records, and the files you uploaded are permanently deleted. Copies in encrypted backups age out on the backup schedule.

Can't sign in? Email support@voltbid.app from the email address on your account and ask us to delete it.

Restore a deleted account

You have 60 days to change your mind. Sign in with the same account and tap Restore my account. Your data comes back as it was, and a subscription that was set to cancel is turned back on. You can also email support@voltbid.app and we will restore it for you.